Refund policy

Return and refund policy

We want every Reading Ritual order to arrive complete and in good condition.

Change of mind

Because each box is selected and assembled using the customer’s Reader Profile, we do not generally accept returns or provide refunds for change of mind, personal dislike of the selected title, preferred writing style, plot, characters or other subjective reading preferences.

This does not exclude any rights available under Australian Consumer Law.

Cancellations

Cancellation may be available before book selection, purchasing, personalisation or packing has begun. Once preparation has commenced, cancellation might not be possible because the box is being assembled using the customer’s individual Reader Profile.

Duplicate books

Customers are responsible for providing an accurate list of books already owned or read, including any relevant Goodreads, StoryGraph or reading-list links.

We cannot guarantee a replacement where the duplicated title was not disclosed in the Reader Profile. Contact us promptly if you believe an accurately disclosed duplicate has been selected.

Duplicate Book Guarantee – Reader Gift Boxes

Our Reader Gift Boxes are covered by our Duplicate Book Guarantee. If the recipient already owns the mystery book supplied, contact us within 14 days of delivery. The book must be unread and undamaged. We will provide instructions for returning the book and, once received and assessed, arrange a replacement title from the same reading category.

This guarantee applies to the mystery book only and does not require the other gift-box contents to be returned. It is an additional store guarantee and does not limit any rights available under Australian Consumer Law.

Damaged, faulty or incorrect items

Inspect your order after delivery and contact us promptly if an item is damaged, faulty, incorrect or missing.

Include:

Your full name
Order number
Clear photographs of the postage packaging
The shipping label
The affected item
The contents received

Do not dispose of the packaging until the issue has been assessed.

Where an item is confirmed as faulty, damaged, incorrect or missing, we will provide an appropriate remedy in accordance with Australian Consumer Law.

Food and drink items

For health and safety reasons, opened or consumed food and drink items cannot be returned unless they are faulty, damaged or incorrectly supplied.

Return authorisation

Do not return an order without contacting us first. Unauthorised returns may not be accepted.

Approved returns must be sent using the instructions provided by The Reading Ritual.

Return Shipping Costs

Where a return is accepted at our discretion and is not required under Australian Consumer Law, the customer is responsible for return shipping costs. Original shipping charges are non-refundable unless required by law.

If an item is faulty, damaged, incorrectly supplied or otherwise fails to meet a consumer guarantee, please contact us before returning it. Where the issue is confirmed, The Reading Ritual will provide an appropriate remedy and reimburse reasonable return shipping costs where required under Australian Consumer Law.

Do not return any item without first receiving return instructions from The Reading Ritual.

Refund processing

Approved refunds are issued to the original payment method. Financial institutions may require additional time to display the refund.

Contact

For return or order concerns, contact us through the website Contact page and include your order number.